FREQUENTLY ASKED QUESTIONS

"If you are new to Ryder, select the Register link at the top right-hand corner of the site. Simply select whether you are a business or household and to fill in your personal information. When finished, select the Create Account button at the bottom. You will receive an email that contains a temporary password and a link with instructions. You will have a non-billing account established and security deposits will be required. If you choose to establish a billing account, please contact a local Ryder sales representative at your location of pick up or call Customer Service at 1-888-997-9337 (1-888-99-RYDER).

If you are an existing Ryder customer, follow the same instructions listed above. Be sure to use the authorized email address on file with Ryder as well as supply either your National Customer number (6-digits, lead with zeros if needed) or your Local Customer number (5-digit location number followed by your 6-digit customer number, lead with zeros if needed). If you do not know your National or Local Customer number, simply look on your previous Ryder invoice. You will receive an email once all the information is verified, allowing you to access the system.

If for any reason you are unable to locate the necessary information or fail to gain access to the system, please call Ryder Customer Service at 1-888-997-9337 (1-888-99-RYDER). Our agents are happy to help you get set up."

If you are an existing Ryder customer, follow the same instructions listed above; click on Register and fill out the required fields. You will need to use the authorized email address on file with Ryder and you will need to supply either your National Customer number (6-digits, lead with zero’s if needed) or your Local Customer number (5-digit location number followed by your 6-digit customer number, lead with zero’s if needed). If you do not know your National or Local Customer number, they can be found on any Ryder invoice you have previously received. You will receive an email once all the information is verified, allowing you to access the system.

If for any reason you are unable to locate the necessary information or fail to gain access to the system, please contact Ryder Customer Service by calling 1-888-997-9337 (1-888-99-RYDER), our agents are happy to help you get setup.

Once logged in, simply click on your company name and the profile will appear. Select Edit Profile at the bottom of the page and you may then update your profile instantly. Once updated, simply select Submit to save your changes. For profile information not listed, feel free to call Ryder Customer Service for assistance at 1-888-997-9337 (1-888-99-RYDER).

Unfortunately, Ryder does not offer one-way rentals. Our rental vehicles must be returned to the original location that you picked the vehicle up from.

Of course! You may choose from any of our 500 locations to rent a vehicle. If you are a billing customer, the reservation process will honor all of your profile information, no matter what location you reserve at. However, all Ryder rentals are round-trip only and must be returned to the original pick up location.

There is no limit to how many reservations you can make online. Submit as many reservations you'd like, 24 hours as day, at reservations.ryder.com. Or, if you prefer, call Ryder Customer Service at 1-888-997-9337 (1-888-99-RYDER) to reserve the rental truck your need.

"When it comes to business insurance, every policy is different. While you can use your own insurance coverage, it is important to understand that many policies do not provide complete coverage. In fact, in many states and provinces, your automobile insurance may not cover commercial rentals at all. If your insurance policy does not cover the rental or offer enough coverage, you may be required to purchase one of Ryder’s rental protection options.

Even if your policy provides coverage, if your vehicle should be disabled, you will still be faced with coordinating vehicle towing, calling in the claim, filling out paperwork, securing a replacement vehicle, and possibly even paying a higher premium. In addition, you must consider the liability exposure of property damage and personal injury claims that could be costly to your business. With Ryder protection coverage, we take care of everything. To learn more, ask your Ryder Sales Representative for details on Ryder coverage options and pricing."

At Ryder, we want to make cancelling a reservation as easy as possible. If you would like to cancel your reservation, simply select Reservation History, locate the reservation you would like to cancel and select Order Detail. If the reservation still shows as Pending, simply select Cancel Reservation. If the reservation shows as In Process, you will not be able to use the Cancel Reservation icon and will need to contact Ryder’s Customer Service at 1-888-997-9337 (1-888-99-RYDER) for assistance.

The acronym CDL stands for Commercial Driver's License. This type of driver’s license is required to operate any vehicle with a gross vehicle weight of more than 24,200 lbs. or 11,000 kg. This type of driver’s license and these types of trucks are primarily used for businesses that employ professional drivers. It typically does not apply to consumer customers.

Changing your reservation is easy. Simply select Reservation History, locate the reservation you would like to change, and select Order Detail. If the reservation still shows as Pending, simply select Modify Reservation and make any appropriate changes. If the reservation shows as In Process, you will not be able to use the Modify Reservation icon and will need to contact Ryder’s Customer Service at 1-888-997-9337 (1-888-99-RYDER) for assistance.

Ryder defines rental periods by calendar days rather than 24-hour periods. This means that your charge is calculated based on the number of days rented rather than a 24-hour clock. So, if you pick up your vehicle at 4PM today and return it at 4PM tomorrow, you will be charged for two days. We encourage you to arrange your pickup dates and times with this in mind.

For all non-billing clients, a deposit is required. In order to secure your rental vehicle, Ryder will require a credit card deposit. Remember to bring a valid credit card with you when you pick up your vehicle. We will authorize the deposit on your credit card, but you will not be charged until your rental transaction is complete. For your convenience, we accept Visa, MasterCard, Discover and American Express.

As a result of 2010 EPA-mandated technology changes, new environmentally friendly trucks with Selective Catalytic Reduction (SCR) engines require the use of Diesel Exhaust Fluid (DEF). Combined with upgraded emission systems, DEF may improve your miles per gallon of diesel fuel, while reducing polluting emissions. Just like diesel fuel, DEF burns as you run the vehicle, so it must be replenished on similar cycles. Be sure to pay close attention to warning lights and refill the DEF tank as needed, to maintain the minimum DEF fluid level. You can refill the DEF tank at any Ryder full-service fueling station or at larger truck stops. Please ask your Ryder rental sales representative about Diesel Exhaust Fluid when you pick up your vehicle as usage and refill options vary by market and Ryder location.

We know that your business day starts early, so we’re open by 7:00 AM Monday through Saturday at most Ryder locations. Before you pick up your vehicle, it’s always a good idea to call your rental location to confirm the location's business hours. We also offer flexible after-hours pickup times for commercial billing customers. If you’d like to learn more, ask your Ryder Sales Representative for details or call 1-888-997-9337 (1-888-99-RYDER) for Ryder Customer Service.

When you’re ready to rent a vehicle, make sure you have 2 forms of identification: your driver’s license with photo ID (with appropriate endorsements for the vehicle you will be driving) and at least one other form of identification (credit card or other government issued ID). Ryder accepts U.S., Canadian or Mexican Driver’s Licenses. If you are a non-billing client, Ryder Truck Rental will require a credit card deposit that you will be required to do at the counter at the time of pick up. For your convenience, we accept Visa, MasterCard, Discover and American Express. If you are a commercial customer renting a vehicle with a gross vehicle weight of more than 24,200 Ibs. or 11,000 kg., you will need to provide your CDL.

To ensure that your commercial rental vehicle is covered, Ryder requires proof of rental insurance at the time of pick up. If you cannot provide proof of insurance or if your insurance policy does not offer sufficient coverage, you may be required to purchase Ryder coverage. The Ryder Protection Advantage offers both liability coverage and physical damage protection. These affordable coverage options protect you from the financial risk of vehicle damage or liability claims if you should be involved in an accident. Ask your Ryder representative to tell you more about coverage options and pricing. If you are a billing customer and your coverage is on file, this will be reflected in your account profile.

Ryder is pleased to offer you choices of 500 locations nationwide, so there's always a location nearby. When reserving a vehicle, please keep in mind Ryder rentals are round-trip only and must be returned to the original rental location.

If you have questions about your reservation, please call Ryder Customer Service at 1-888-997-9337 (1-888-99-RYDER) or your local Rental sales representative at the rental location where you booked your reservation. To find the phone number for your local Ryder facility, simply access Location Details in your web reservation detail.